Providing care to someone who develops symptoms of COVID-19

20 April 2021

As part of the “Test and Protect” approach, everyone with symptoms is encouraged to get tested. We therefore advise everyone we care for who reports developing COVID-19 symptoms, to visit the NHS inform website to arrange testing. If our client is unable to access the website, then we will advise them to call NHS24 free on 0800 028 2816 or NHS 111. 

If our client is unwell and requires clinical assessment we will then advise them to seek advice on NHS Inform and contact NHS 111 via telephone or online. If they are at all unable to call NHS 111 themselves, then we will call on their behalf. In an emergency, 999 will be dialed. 

Our carers are asked to report suspected or confirmed cases of COVID-19 to our Care Manager. We will work with community partners and our client receiving care to regularly review and assess the impact on their care needs.